
Job Description
Server
Duties and Responsibilities
- Provide friendly, responsive service to create an exceptional dining experience for all customers. Each server’s primary objective is to show our guests such a wonderful time, they will want to return.
- Observe customers’ dining experience to ensure customers are satisfied with the food and service, and respond promptly and politely to correct any problems.
- Collect payments from customers.
- Write customers food orders in a notebook or memorize orders, then put orders into computers for transmission to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required.
- Present menus to customers and be able to answer questions about menu items, beverages, and other restaurant functions and services.
- Inform customers of menu changes and daily specials, and make recommendations you think that the customer will enjoy.
- Clean tables or counters after customers have finished dining, and make sure your working area is clean at all times.
- Prepare hot, cold, and mixed drinks for customers.
- Set up silverware and plates, and food stations. Also set up dining areas to prepare for the next shift or for large parties.
- Prepare tables for meals, including setting up items such as plates, silverware, and glassware.
- Stock service areas with supplies such as sauces, napkins, utensils, and others.
- Explain to customers how various menu items are prepared, describing ingredients and cooking methods.
- Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
- Answering phones to take reservations or to-go orders, and by greeting, seating, and thanking customers.
- Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, and checking and cleaning bathrooms.
- Thank guests for their visit and invite them to return.
- Attend all scheduled employee meetings and offer suggestions for improvement.
- Coordinate with colleagues to meet customers’ needs and support the operation of the restaurant.
- Assist colleagues where needed to ensure guest service standards and efficient operations.
- Upselling additional products when appropriate.
- Communicating order details to the kitchen staff.
- Execute all side-job duties as assigned by management.
- Providing customers with information about local areas, including giving directions.
- Responsible for making fresh spring rolls at the beginning of the shift.
Qualification, Skills and Work experiences
- Prior experience as a server is a plus.
- Candidates will have a California food handler’s Certificate, and must be eligible to work in the United States.
- Be able to read and speak English fluently.
- Must showcase teamwork and communication skills.
- Must be able to multitask and act quickly.
- Must be able to handle money transactions responsibly.
- Must be flexible and ready to work in shifts.
Tools & Technology
- Cash registers
- Credit card processing machines
- Point-of-sale receipt printers
- Touch screen monitors
- Point-of-sale software
Server Side jobs
Getting start
- Wash the yellow towels, and wipe all tables, counters and food packing areas.
- Prepare tables for meals, including setting up items such as plates and silverware.
- Making hot water, tea, and preparing cups of water.
- Counting cash change in the register to $200.
- Set up outdoor tables for dinner shifts only.
During the work
- Preparing sauces such as BBQ sauce, sweet & sour sauce, hot sauce, and fresh spring sauce.
- Prepare rice boxes, togo boxes and plastic bags.
- Prepare cups of water as needed.
- Refill the water, and tea for the customers.
- Remove dishes and glasses from tables, and take them to the kitchen for cleaning.
- Clean tables and chairs after customers have finished dining, and set up new plates and silverware.
- Polishing silverware and wiping dishes after cleaning.
- Prepare new plates and silverwares.
Finishing Work
- Close the patio section, and pack everything up to the right of the patio.
- Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, and cleaning bathrooms.
- Refill drink, beer, wine in the refrigerator.
- Refill togo boxes and paper bags.
- Clean up folders and menus.
- Soak the yellow towels in the Clorox bleach.
- Adjust credit card tips.
- Counting cash change in the register to $200, and prepare for closing the account.
***Last call for dining is 30min before the restaurant closes.
***Last call for takeout order is 15min before the restaurant closes.
Hostess
Duties and Responsibilities
- Provide friendly, responsive service to create an exceptional dining experience for all customers.
- Prepare water, hot, and cold drinks for customers.
- Refill water for customers at the table.
- Serve beverages to customers.
- Wiping glassware after cleaning.
- Helping customers with pickup orders, and making a payment as needed.
- Manage Reservation and Wait List when the restaurant is busy.
- Execute all side-job duties as assigned by management.
- Assist server where needed to ensure guest service standards and efficient operations.
Qualification, Skills and Work experiences
- Prior experience as a hostess is a plus.
- Be able to read and speak English fluently.
- Must showcase teamwork and communication skills.
- Must be able to multitask and act quickly.
- Must be able to handle money transactions responsibly.
- Must be flexible and ready to work in shifts.
Tools & Technology
- Cash registers
- Credit card processing machines
- Point-of-sale receipt printers
- Touch screen monitors
- Point-of-sale software
PACKER/
Runner
Duties and Responsibilities
- Packing togo order
- Confirm and adjust pickup time for online order
- Serve food to customers as needed.
- Remove plates, silverware and glassware from tables, and take them for cleaning.
- Clean tables after customers have finished dining, and make sure your working area is clean at all times.
- Wiping plates, silverware and glassware after cleaning as needed.
- Helping customers with pickup orders, and making a payment as needed.
- Stock packing areas with supplies such as sauces, togo box, container lid, and others.
- Execute all side-job duties as assigned by management.
- Assist server where needed to ensure guest service standards and efficient operations.
Kitchen Helper/ Dishwasher
Duties and Responsibilities
- Properly wash dishes, glassware, silverware, cookware, and storage containers.
- Sets up dish stations, including dish machines and sinks.
- Assists in food preparation and any other duties set forth or requested by the chef as needed.
- Comply with nutrition and sanitation regulations and safety standards.
- Maintain a positive and professional approach with coworkers.
- Be able to work under pressure and time deadlines during peak periods.
- Be able to control the quantity and quality of food as well as keep track of inventory and supplies.
- Be able to restock items and keep the working area clean as needed throughout the shift.
- Track record of strong work ethic, high sense of responsibility, positive attitude, dependability, ability to communicate effectively and good teamwork.
- Receive, inspect, and stock deliveries of food stuff and restaurant supplies as needed.
- Execute all side-job duties as assigned by management.
Chef/
linecook
Duties and Responsibilities
- Cook and prepare food following recipes and direction of the restaurant.
- Comply with nutrition and sanitation regulations and safety standards.
- Maintain a positive and professional approach with coworkers.
- Be able to work under pressure and time deadlines during peak periods.
- Plan and direct food preparation and culinary activities.
- Be able to control the quantity and quality of food as well as keep track of inventory and supplies.
- Be able to restock items and keep the working area clean as needed throughout the shift.
- Track record of strong work ethic, high sense of responsibility, positive attitude, dependability, ability to communicate effectively and good teamwork.
- Receive, inspect, and stock deliveries of food stuff and restaurant supplies as needed.
- Execute all side-job duties as assigned by management.
Qualification, Skills and Work experiences
- Must have 2-4 years experience working as a chef within a Thai Restaurant / Knowledge of Thai Food.
- Candidates will have a food handler’s license, and must be eligible to work in the United States.
- Must speak and read English/Thai well enough to understand instructions
and ask questions.