The Baan Thai cuisine logo

Job Description

Server

Duties and Responsibilities

  • Provide friendly, responsive service to create an exceptional dining experience for all customers. Each server’s primary objective is to show our guests such a wonderful time, they will want to return.
  • Observe customers’ dining experience to ensure customers are satisfied with the food and service, and respond promptly and politely to correct any problems.
  • Collect payments from customers.
  • Write customers food orders in a notebook or memorize orders, then put orders into computers for transmission to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required.
  • Present menus to customers and be able to answer questions about menu items, beverages, and other restaurant functions and services.
  • Inform customers of menu changes and daily specials, and make recommendations you think that the customer will enjoy.
  • Clean tables or counters after customers have finished dining, and make sure your working area is clean at all times.
  • Prepare hot, cold, and mixed drinks for customers.
  • Set up silverware and plates, and food stations. Also set up dining areas to prepare for the next shift or for large parties.
  • Prepare tables for meals, including setting up items such as plates, silverware, and glassware.
  • Stock service areas with supplies such as sauces, napkins, utensils, and others.
  • Explain to customers how various menu items are prepared, describing ingredients and cooking methods.
  • Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
  • Answering phones to take reservations or to-go orders, and by greeting, seating, and thanking customers.
  • Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, and checking and cleaning bathrooms.
  • Thank guests for their visit and invite them to return.
  • Attend all scheduled employee meetings and offer suggestions for improvement.
  • Coordinate with colleagues to meet customers’ needs and support the operation of the restaurant.
  • Assist colleagues where needed to ensure guest service standards and efficient operations.
  • Upselling additional products when appropriate.
  • Communicating order details to the kitchen staff.
  • Execute all side-job duties as assigned by management.
  • Providing customers with information about local areas, including giving directions.
  • Responsible for making fresh spring rolls at the beginning of the shift.

Qualification, Skills and Work experiences

  • Prior experience as a server is a plus.
  • Candidates will have a California food handler’s Certificate, and must be eligible to work in the United States.
  • Be able to read and speak English fluently.
  • Must showcase teamwork and communication skills.
  • Must be able to multitask and act quickly.
  • Must be able to handle money transactions responsibly.
  • Must be flexible and ready to work in shifts.
  •  

Tools & Technology

  • Cash registers
  • Credit card processing machines
  • Point-of-sale receipt printers
  • Touch screen monitors
  • Point-of-sale software

                             Server Side jobs

Getting start

  • Wash the yellow towels, and wipe all tables, counters and food packing areas.
  • Prepare tables for meals, including setting up items such as plates and silverware.
  • Making hot water, tea, and preparing cups of water.
  • Counting cash change in the register to $200.
  • Set up outdoor tables for dinner shifts only.

During the work

  • Preparing sauces such as BBQ sauce, sweet & sour sauce, hot sauce, and fresh spring sauce.
  • Prepare rice boxes, togo boxes and plastic bags.
  • Prepare cups of water as needed.
  • Refill the water, and tea for the customers.
  • Remove dishes and glasses from tables, and take them to the kitchen for cleaning.
  • Clean tables and chairs after customers have finished dining, and set up new plates and silverware.
  • Polishing silverware and wiping dishes after cleaning.
  • Prepare new plates and silverwares.

Finishing Work

  • Close the patio section, and pack everything up to the right of the patio.
  • Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, and cleaning bathrooms.
  • Refill drink, beer, wine in the refrigerator.
  • Refill togo boxes and paper bags.
  • Clean up folders and menus.
  • Soak the yellow towels in the Clorox bleach.
  • Adjust credit card tips.
  • Counting cash change in the register to $200, and prepare for closing the account.

***Last call for dining is 30min before the restaurant closes.

***Last call for takeout order is 15min before the restaurant closes.

Hostess

Duties and Responsibilities

  • Provide friendly, responsive service to create an exceptional dining experience for all customers.
  • Prepare water, hot, and cold drinks for customers.
  • Refill water for customers at the table.
  • Serve beverages to customers.
  • Wiping glassware after cleaning.
  • Helping customers with pickup orders, and making a payment as needed.
  • Manage Reservation and Wait List when the restaurant is busy.
  • Execute all side-job duties as assigned by management.
  • Assist server where needed to ensure guest service standards and efficient operations.

 

Qualification, Skills and Work experiences

  • Prior experience as a hostess is a plus.
  • Be able to read and speak English fluently.
  • Must showcase teamwork and communication skills.
  • Must be able to multitask and act quickly.
  • Must be able to handle money transactions responsibly.
  • Must be flexible and ready to work in shifts.

 

Tools & Technology

  • Cash registers
  • Credit card processing machines
  • Point-of-sale receipt printers
  • Touch screen monitors
  • Point-of-sale software

PACKER/
Runner

Duties and Responsibilities

  • Packing togo order
  • Confirm and adjust pickup time for online order
  • Serve food to customers as needed.
  • Remove plates, silverware and glassware from tables, and take them for cleaning.
  • Clean tables after customers have finished dining, and make sure your working area is clean at all times.
  • Wiping plates, silverware and glassware after cleaning as needed.
  • Helping customers with pickup orders, and making a payment as needed.
  • Stock packing areas with supplies such as sauces, togo box, container lid, and others.
  • Execute all side-job duties as assigned by management.
  • Assist server where needed to ensure guest service standards and efficient operations.

Kitchen Helper/ Dishwasher

Duties and Responsibilities 

  • Properly wash dishes, glassware, silverware, cookware, and storage containers.
  • Sets up dish stations, including dish machines and sinks.
  • Assists in food preparation and any other duties set forth or requested by the chef as needed.
  • Comply with nutrition and sanitation regulations and safety standards.
  • Maintain a positive and professional approach with coworkers.
  • Be able to work under pressure and time deadlines during peak periods.
  • Be able to control the quantity and quality of food as well as keep track of inventory and supplies.
  • Be able to restock items and keep the working area clean as needed throughout the shift.
  • Track record of strong work ethic, high sense of responsibility, positive attitude, dependability, ability to communicate effectively and good teamwork.
  • Receive, inspect, and stock deliveries of food stuff and restaurant supplies as needed.
  • Execute all side-job duties as assigned by management.

 

Chef/
linecook

Duties and Responsibilities 

  • Cook and prepare food following recipes and direction of the restaurant.
  • Comply with nutrition and sanitation regulations and safety standards.
  • Maintain a positive and professional approach with coworkers.
  • Be able to work under pressure and time deadlines during peak periods.
  • Plan and direct food preparation and culinary activities.
  • Be able to control the quantity and quality of food as well as keep track of inventory and supplies.
  • Be able to restock items and keep the working area clean as needed throughout the shift.
  • Track record of strong work ethic, high sense of responsibility, positive attitude, dependability, ability to communicate effectively and good teamwork.
  • Receive, inspect, and stock deliveries of food stuff and restaurant supplies as needed.
  • Execute all side-job duties as assigned by management.

 

Qualification, Skills and Work experiences

  • Must have 2-4 years experience working as a chef within a Thai Restaurant / Knowledge of Thai Food. 
  • Candidates will have a food handler’s license, and must be eligible to work in the United States.
  • Must speak and read English/Thai well enough to understand instructions
    and ask questions.