Duties and Responsibilities

• Provide friendly, responsive service to create an exceptional dining experience for all customers. Each server’s primary objective is to show our guests such a wonderful time, they will want to return.
• Observe customers’ dining experience to ensure customers are satisfied with the food and service, and respond promptly and politely to correct any problems.
• Collect payments from customers.
• Write customers food orders in a notebook or memorize orders, then put orders into computers for transmission to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required.
• Present menus to customers and be able to answer questions about menu items, beverages, and other restaurant functions and services.
• Inform customers of menu changes and daily specials, and make recommendations you think that the customer will enjoy.
• Clean tables or counters after customers have finished dining, and make sure your working area is clean at all times.
• Prepare hot, cold, and mixed drinks for customers.
• Set up silverware and plates, and food stations. Also set up dining areas to prepare for the next shift or for large parties.
• Prepare tables for meals, including setting up items such as plates, silverware, and glassware.
• Stock service areas with supplies such as sauces, napkins, utensils, and others.
• Explain to customers how various menu items are prepared, describing ingredients and cooking methods.
• Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
• Answering phones to take reservations or to-go orders, and by greeting, seating, and thanking customers.
• Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, and checking and cleaning bathrooms.
• Thank guests for their visit and invite them to return.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Coordinate with colleagues to meet customers’ needs and support the operation of the restaurant.
• Assist colleagues where needed to ensure guest service standards and efficient operations.
• Upselling additional products when appropriate.
• Communicating order details to the kitchen staff.
• Execute all side-job duties as assigned by management.
• Providing customers with information about local areas, including giving directions.
• Responsible for making fresh spring rolls at the beginning of the shift.

Qualification, Skills and Work experiences

• Prior experience as a server is a plus.
• Candidates will have a California food handler’s Certificate, and must be eligible to work in the United States.
• Be able to read and speak English fluently.
• Must showcase teamwork and communication skills.
• Must be able to multitask and act quickly.
• Must be able to handle money transactions responsibly.
• Must be flexible and ready to work in shifts.
•  

Tools & Technology

• Cash registers
• Credit card processing machines
• Point-of-sale receipt printers
• Touch screen monitors
• Point-of-sale software

                             Server Side jobs

Getting start

• Wash the yellow towels, and wipe all tables, counters and food packing areas.
• Prepare tables for meals, including setting up items such as plates and silverware.
• Making hot water, tea, and preparing cups of water.
• Counting cash change in the register to $200.
• Set up outdoor tables for dinner shifts only.

During the work

• Preparing sauces such as BBQ sauce, sweet & sour sauce, hot sauce, and fresh spring sauce.
• Prepare rice boxes, togo boxes and plastic bags.
• Prepare cups of water as needed.
• Refill the water, and tea for the customers.
• Remove dishes and glasses from tables, and take them to the kitchen for cleaning.
• Clean tables and chairs after customers have finished dining, and set up new plates and silverware.
• Polishing silverware and wiping dishes after cleaning.
• Prepare new plates and silverwares.

Finishing Work

• Close the patio section, and pack everything up to the right of the patio.
• Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, and cleaning bathrooms.
• Refill drink, beer, wine in the refrigerator.
• Refill togo boxes and paper bags.
• Clean up folders and menus.
• Soak the yellow towels in the Clorox bleach.
• Adjust credit card tips.
• Counting cash change in the register to $200, and prepare for closing the account.

***Last call for dining is 30min before the restaurant closes.

***Last call for takeout order is 15min before the restaurant closes.